Our Complaints Procedure - Pawn Shop Loans, Jewellery, Gold and Silver, Diamonds and more | London, UK

Your satisfaction is of utmost important to us here at Hatton Garden Pawnbrokers, and we strive to maintain an exceptionally high standard of service for all our customers. If you wish to lodge a complaint, we encourage you to do the following:

  1. Contact us about your complaint

Provide us with full details so that we can investigate, feedback on and take relevant action regarding your complaint.

Address: Hatton Garden Pawnbrokers, 29 Hatton Garden, London, EC1N 8DA.


Phone: 0207 430 1549.

  1. Contact the National Pawnbrokers Association

If you’re unsatisfied with our response, contact the Chief Executive of the National Pawnbrokers Association (NPA) with full details of your complaint. You will receive acknowledgment within five working days, and any conclusions within eight weeks.

Address: Stu MClnroy, Chief Executive, National Pawnbrokers Association, 107–111 Fleet St,
London, EC4A 2AB.


Phone: 08456 120640.

  1. Contact the Financial Ombudsman Service

If you are unsatisfied with the NPA’s assessment, or the Chief Executive was unable to meet the eight-week deadline for any reason, contact the Financial Ombudsman Service. You should do this within six months of lodging your original complaint.

Address: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Phone: 0845 080 1800.

Download a form: complaint.info@financial-ombudsman.org.uk.


Hatton Garden Pawnbrokers, 29 Hatton Garden, London, EC1N 8DA.

Get in Touch 

Telephone: 0207 430 1549
Email: pawn@hattongardenpawnbroker.co.uk

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